Emotional Intelligence and Employee Satisfaction impact on HR

 

Emotional Intelligence and Employee Satisfaction impact on HR

 

                         Figure 1: Emotional business intelligence Source: (Techjockey, 2022)

INTRODUCTION

Emotional intelligence can be put with simple words as the ability to understand others to make positive decisions in managing the needed decision making. As the thinking applications and emotions are released at a positive level, the need and want to practice this in daily operations is a need (MacCann, et al., 2020; Raghubir, 2018).

Employee job satisfaction is a critical fact in the organizations and it needs higher consideration in outcome generation as it makes the performance management in the organization as well (Wen, et al., 2019). Thus, employee job satisfaction is needed in organizational settings (Sudibjo & Sutarji, 2020).

 

                                 Figure 2: Emotional business intelligence Source: (Ebwonline, 2022)

Emotional intelligence is playing the important role in making satisfaction in a job as it makes the following outcomes (Lee & Chelladurai, 2018).

Ø Increasing the level of trust of the employees with the formal and informal conversations

Ø Understanding the employees in a positive manner

Ø Providing the positive feedback in making better contributions to the development

Ø Acknowledging the employees’ ideas

Ø Listening to the employees and making the necessary decisions

 Figure 3: Reasons for the need for job satisfaction Source: (OakEngage, 2022)

Leaders are needed to have a clear idea of the emotional intelligence factors as per these considerations and it can be recorded as important to make the training and development on the emotional intelligence applications to make a better outcome for the employee satisfaction (Miao, et al., 2017)

(Miao, et al., 2017). Favorable thoughts and guidance can be granted to the employees successfully with the best applications in emotional intelligence development.

Development of the skills in making better idea generation in the management of emotional intelligence factors is a must as it makes better development opportunities in employees and supervisor connections which makes the positive outcomes in satisfaction level (Wen, et al., 2019).

                              Figure 4: Emotional Intelligence in brief Source: (EDUCBA, 2021)

References

Ebwonline,2022.Ebwonline.[Online]
Available at:https://www.ebwonline.com/about-the-ebw/all-about-the-ebw-model
[Accessed 17 04 2022].

EDUCBA, 2021. Overview of Emotional Intelligence Example, s.l.: https://www.educba.com/emotional-intelligence-example/.

Lee, Y. H. & Chelladurai, P., 2018. Emotional intelligence, emotional labor, coach burnout, job satisfaction, and turnover intention in sport leadership, s.l.: European Sport Management Quarterly, 18(4), pp.393-412.

MacCann, C. et al., 2020. Emotional intelligence predicts academic performance: A meta-analysis, s.l.: Psychological Bulletin, 146(2), p.150.

Miao, C., Humphrey, R. H. & Qian, S., 2017. A meta-analysis of emotional intelligence effects on job satisfaction mediated by job resources, and a test of moderators, s.l.: Personality and Individual Differences, 116, pp.281-288.

OakEngage, 2022. Employee Satisfaction Surveys: Why They're Important. [Online]
Available at: https://www.oak.com/blog/employee-satisfaction-surveys/
[Accessed 17 04 2022].

Raghubir, A. E., 2018. Emotional intelligence in professional nursing practice: A concept review using Rodgers's evolutionary analysis approach, s.l.: International journal of nursing sciences, 5(2), pp.126-130.

Sudibjo, n. & Sutarji, T., 2020. The roles of job satisfaction, well-being, and emotional intelligence in enhancing the teachers' employee engagements, s.l.: Management Science Letters, 10(11), pp.2477-2482.

Wen, J., Huang, S. S. & Hou, P., 2019. Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction: A moderated mediation model, s.l.: International Journal of Hospitality Management, 81, pp.120-130.